Return Policy

Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.

1. Scope

This return policy applies to all products purchased from calaptopbattery.com. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.

Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.

2. 30-Day Return and Exchange Policy

👉30-Day Money-Back Guarantee

  • Returns are accepted within 30 days from the date of receipt.
  • The product must be in its original condition, with complete packaging and accessories, and must not have any signs of damage or tampering.
  • If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
  • Refund requests without relevant product information (such as original model and issue description) may be denied.

👉30-Day Exchange

  • Exchanges can be requested within 30 days from the date of receipt.
  • Supporting evidence of the product issue (photos or videos) must be provided.
  • Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
  • Requests lacking necessary product details may be denied.

3. Return Process

  • Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
  • Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
  • Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. A tracking number should be provided.
  • Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.

4. Important Notes

  • All returns/exchanges require an RMA request.
  • Unauthorized returns without an RMA number will not be accepted.
  • The RMA number is valid for 30 days from issuance. Returns must be shipped within this period.
  • Refunds typically take 3-5 business days to process, depending on the payment provider.
  • Exchanges are arranged within 2-7 business days after receiving the return.
  • Only the same item can be exchanged. If a different item is required, the original product must be returned for a refund and a new purchase must be made.

5. Fees and Costs

👉Returns and Exchanges Without Quality Issues

  • Order Not Shipped
    • You can request a full refund without any additional charges.
  • Order Shipped (customer reasons such as wrong item or change of mind)
    • The customer is responsible for the following costs:
      • Original shipping fee
      • Return shipping cost
      • 10% restocking fee
    • The customer must contact us for a return within 30 days of receiving the product and ensure the item is unused and in its original packaging.
  • Order Shipped (e.g., incorrect address, failure to collect, refusal to accept delivery, failure to pay taxes, etc.)
    • The customer is responsible for the following costs:
      • Original shipping fee
      • Reshipping cost (if required)
      • 10% restocking fee (if the order is cancelled)
    • Special Policy for Specific Products (international shipments containing lithium batteries):
      • For international orders, if the parcel is destroyed at the international station due to non-collection or refusal, up to 50% of the item value may be refunded.
      • If the customer requests reshipment, a reshipping fee equal to 30% of the item value will be charged (including logistics, packaging, and handling costs).
      • Special Note for Orders to Brazil: If the customer fails to pay taxes within the deadline, the parcel will be destroyed by Brazilian customs and no refund will be issued.

👉Returns and Exchanges Due to Quality Issues

  • Due to Our Error (such as sending the wrong item, damaged product, malfunction, etc.)
    • We will be responsible for:
      • Return shipping costs
      • Free delivery of the correct product or full refund
  • Return Process and Important Notes
    • Please contact customer service within 30 working days of receiving the product, providing photos and a description of the issue.
    • All returns and exchanges must be confirmed by customer service, and a return address must be obtained before sending the product back. Unauthorised returns may not be processed for refunds.

6. Defective Product Handling

  • Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
  • Within One-Year Warranty:
    • We offer a one-year warranty. Quality-related issues within this period qualify for free repair or replacement.
    • Supporting evidence (photos/videos) must be provided.
    • Requests without necessary proof may be denied.

7. Additional Terms

  • Shipping fees are non-refundable.
  • If a product is refused upon delivery, a maximum refund of 50% of the order value will be issued.
  • Returns must be received before a refund is processed.
  • For extensions on return deadlines, please contact customer service in advance.

8. Frequently Asked Questions (FAQ)

  • How do I request a return?
    Submit an RMA request form. Once approved, an RMA number will be provided.
  • How long does it take to receive a refund?
    Refunds typically take 3-5 business days, depending on the payment provider.
  • How long does it take to receive a replacement?
    Replacement orders are arranged within 2-7 business days after receiving the return.
  • Which cases are not eligible for returns?
    Products exceeding the return period or those damaged due to misuse.

9. Return Address

Name: 4PX RE CAMSGA 907503
Address: Richmond 6751 Elmbridge way, Vancouver, British Columbia, CA, V7C4N1
Phone number: 6042421283